Operations Manager Papa Johns

Locations: Covering Multi Site Location /All Ireland travel as required.

Job Type: Full Time

Salary Offer: Negotiable Based on Experience (Weekly Pay)

Accommodation Support: Accommodation & Relocation Support to Ireland Available.

Flight Refund: We will provide flight a refund (terms and conditions apply)

Performance & Salary review: Will be conducted at 3,6,9 & 12 month periods.

At Papa John’s many things guide us toward excellence, but nothing is as important as our commitment to quality. We pride ourselves in providing a menu that’s prepared with only the finest ingredients. From fresh vegetables to our never frozen, hand-tossed original dough and superior-quality tomato sauce, we strive to exceed your expectations. We even take special care to ensure all of our pizzas are made with zero trans fat. Combine our total commitment to quality with our superior ingredients, and the result is pure pizza excellence.

Job Purpose:

The Operations Manager provides overall leadership and supervision to the entire staff of the restaurants in his/her area to ensure that the restaurant meets or exceeds the targets established for their individual unit. The Operations Manager directly supervises Restaurant Management teams, to ensure they are operating to company standards as set in the Operations Manual. Support from the Head Office/Marketing/Managing Director is given when needed to facilitate alignment of goals with that of the overall company, but the
Operations Manager largely dictates the specific shop leadership. Within that scope fall many key functions such as budgeting, staffing, training, marketing, community involvement, inventory control, labor control, etc. The Operations Manager will also be responsible for driving the business in his/her location, continuously striving to expand and promote the brand at all levels.

The Job:

• Demonstrate exemplary managerial and operations skills including making a quality product and ensuring safe speed of service; adhering to and ensuring compliance with Papa John’s policies, practices, and procedures by effectively utilising company resources, scheduling, deploying and managing training, providing necessary resources, and regularly visiting in their restaurants; monitoring proper delivery market sizes; remaining current on operational changes, deploying changes utilising market resources and developing strong working relationships with corporate departments and operations team and deployment of new product training.
• Provide quality customer service to build and maintain a customer base; create and participate in customer-orientated programmes and maintain a strong presence in the community; professionally and promptly respond to customer concerns or issues including customer complaints received through Head Office; ensure appropriate and timely resolution of customer concerns or issues. Solicit customer feedback, shares feedback with team, and use feedback to improve restaurants’ operations and build brand loyalty.
  Set the tone for a high performing, positive and quality focused market by recruiting, developing, rewarding and retaining the best operations leaders in the industry; maintain adequate staffing levels; communicate performance expectations and conduct performance reviews
• Ensures market profitability by demonstrating exemplary managerial and operations skills including making quality product; adhering to and ensuring compliance with Papa John’s policies, practices and procedures by effectively utilising company resources, monitoring training, providing necessary resources and regularly visiting restaurants; completing administrative duties; monitoring proper delivery area sizes; and remaining current on operational changes and deploying changes utilising market resources.
• Identifies new opportunities for sales growth; implements effective targeted marketing and district developmental strategies and plans to meet or exceed financial and business objectives; supports region and company direction; and monitors the execution of the plans and adjusts as necessary.
• Plans, organises, and directs all activities to ensure successful new store openings and relocations, duties to include but not limited to; recruiting staffing, training, advertising and marketing, pre-opening runs, and grand opening celebrations.

Person Specification:

• Must possess at least 3 -5 years progressive Senior Management Experience at a Leadership Multisite Level
• Demonstrates principled leadership and sound business, actively mentors Area Managers/Senior Managers in pizza delivery operations and business KPI
• Delegates tasks to the most appropriate Manager, is able to remain in control in difficult situations
• Communicates business goals and a motivating vision; links individual Management Performance to achieving business goals.
• Provides clear direction and authority.
• Regularly coaches Management to drive for results, is a role model in his display of professionalism
• Mindful of crossover between Supermac’s & Papa Johns, loves both brands, drives the Papa Johns brand
• Is a people person, develops teams, recognizes positive performers